VA

SHR’s Voice Application

Complete Reservation Solution for All Guest Interactions

The CRS’s voice application is a cloud-based solution that provides both in-house and outsourced reservation teams with unified, real-time access to information, enabling seamless caller engagement.

Outdated tools or fragmented systems can prevent your agents from effectively converting guest inquiries into bookings. Provide your reservation team with real-time information, customizable screens and advanced call management tools to engage callers seamlessly and maximize sales.
 
The voice application empowers agents to maintain brand consistency across all touchpoints, delivering personalized engagement and maximizing booking potential.
The Voice Application module of the Central Reservation System (CRS) provides reservation agents with real-time guest and property details to effectively engage callers and confirm bookings. Its web-based access enables in-house teams, clustered offices and outsourced agents to efficiently interact with guests, delivering a fast and seamless service.

Unified Direct Channels

Ensure reservation agents quotations match online offers or present exclusive phone-only deals.

Versatile for Any Hotel or Group

Whether a single property or multiple locations, effortlessly book and manage call-in reservations.

Guest Profile Lookup

Easily recognize returning guests to provide personalized booking experiences.

Call to Continue

Guests can start their booking online and finish with a voice agent, using the same cart they used on the website.
Stay always ahead with SHR’s hotel commercial applications for seamless guest acquisition and retention strategies.
CRS

Central Reservation System

BE

Booking Engine

CRM

Customer Relationship Management

RMS

Revenue Management System

OTA

OTA Direct Connects

VA

Voice Application

GDS

GDS Connectivity

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Revolutionizing your guest journey and
 deepening your customer engagement.
DG

Demand Gen

DM

Digital Marketing

WD

Website Design

RM

Revenue Management

VR

Voice Reservations

CP

Commission Processing

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