Voice Reservations

VR

SHR’s Voice Reservations

Total Reservation Coverage: Always Answer Every Call.

Expand the impact of your call in direct channel with our reservation services, provided by agents already skilled in our applications. Effortlessly integrate this service with your in-house solution or use it alongside to enhance efficiency and boost booking performance.

Don’t Miss Revenue – Ensure there’s always someone available to handle guest booking inquiries and secure every opportunity.
 
Streamline hotel reservation sales with dedicated agents using real-time integration from the Central Reservation System (CRS), just like your other channels.
If you’re looking to expand your reservation hours or services, we can help secure the right support for you. Whether you need full-service, overflow or out-of-hours assistance, dedicated agents will be ready to engage with your guests and convert bookings. You maintain full control over your selling strategy while capturing more call-in bookings quickly and efficiently.

Instantly Trained Agents

Our agents are seasoned professionals, expertly trained in our systems and highly skilled at converting inquiries into hotel bookings.

Provide Reservation Services Around the Clock

Guests can call at any time – be ready to answer, convert bookings and provide assistance whenever needed.

Control Your Selling Strategy

Leveraging the CRS’s voice application, agents can confidently book available rooms with clear permissions and tailored selling screens, ensuring accuracy and control.
Stay always ahead with SHR’s hotel commercial applications for seamless guest acquisition and retention strategies.
CRS

Central Reservation System

BE

Booking Engine

CRM

Customer Relationship Management

RMS

Revenue Management System

OTA

OTA Direct Connects

VA

Voice Application

GDS

GDS Connectivity

Read more
Revolutionizing your guest journey and
 deepening your customer engagement.
DG

Demand Gen

DM

Digital Marketing

WD

Website Design

RM

Revenue Management

VR

Voice Reservations

CP

Commission Processing

Read more

GDS Connectivity

GDS

GDS Connectivity

Expand Global Reach and Drive Revenue

Direct connectivity to all major GDS systems from SHR’s CRS enhances your property’s visibility and expands its distribution reach.

By accessing real-time availability directly from the CRS, agents can accurately represent and sell your property on the channels guests prefer, ensuring you never miss out on valuable bookings and global revenue opportunities.
 
Leveraging GDS channels enables agents to accurately sell your property on preferred platforms, meeting guests where they are, to maximize room sales and revenue.

Real time availability

Agents can confidently sell real-time availability directly from the Central Reservations System (CRS), ensuring accurate and up-to-date bookings.

Tap into transient demand

Increase your property’s visibility by reaching hundreds of thousands of travel agents who handle a wide range of bookings for their customers.

GDS Auditing Services

Ensure your hotel or group is optimally showcased on GDS channels by scheduling periodic audits through SHR’s auditing services.

GDS Demand Generation Services

SHR’s demand generation services, through consortia participation, can increase visibility and drive more bookings and revenue on GDS channels.

Leverage direct connectivity to all major GDS systems to boost your property’s visibility and distribution, while real-time availability from the CRS enables agents to accurately represent and sell your property.

Stay always ahead with SHR’s hotel commercial applications for seamless guest acquisition and retention strategies.
CRS

Central Reservation System

BE

Booking Engine

CRM

Customer Relationship Management

RMS

Revenue Management System

OTA

OTA Direct Connects

VA

Voice Application

GDS

GDS Connectivity

Read more
Revolutionizing your guest journey and
 deepening your customer engagement.
DG

Demand Gen

DM

Digital Marketing

WD

Website Design

RM

Revenue Management

VR

Voice Reservations

CP

Commission Processing

Read more

Voice Application

VA

SHR’s Voice Application

Complete Reservation Solution for All Guest Interactions

The CRS’s voice application is a cloud-based solution that provides both in-house and outsourced reservation teams with unified, real-time access to information, enabling seamless caller engagement.

Outdated tools or fragmented systems can prevent your agents from effectively converting guest inquiries into bookings. Provide your reservation team with real-time information, customizable screens and advanced call management tools to engage callers seamlessly and maximize sales.
 
The voice application empowers agents to maintain brand consistency across all touchpoints, delivering personalized engagement and maximizing booking potential.

The Voice Application module of the Central Reservation System (CRS) provides reservation agents with real-time guest and property details to effectively engage callers and confirm bookings. Its web-based access enables in-house teams, clustered offices and outsourced agents to efficiently interact with guests, delivering a fast and seamless service.

Unified Direct Channels

Ensure reservation agents quotations match online offers or present exclusive phone-only deals.

Versatile for Any Hotel or Group

Whether a single property or multiple locations, effortlessly book and manage call-in reservations.

Guest Profile Lookup

Easily recognize returning guests to provide personalized booking experiences.

Call to Continue

Guests can start their booking online and finish with a voice agent, using the same cart they used on the website.

Stay always ahead with SHR’s hotel commercial applications for seamless guest acquisition and retention strategies.
CRS

Central Reservation System

BE

Booking Engine

CRM

Customer Relationship Management

RMS

Revenue Management System

OTA

OTA Direct Connects

VA

Voice Application

GDS

GDS Connectivity

Read more
Revolutionizing your guest journey and
 deepening your customer engagement.
DG

Demand Gen

DM

Digital Marketing

WD

Website Design

RM

Revenue Management

VR

Voice Reservations

CP

Commission Processing

Read more

OTA Direct Connects

OTA

SHR’s OTA Direct Connects

Maximize your online selling opportunities and reach.

Hundreds of channels and connectivity options to complete your distribution map and reach your target booking audience.

People and regions have diverse booking preferences, but with our solution, you can connect with guests globally through the channels they prefer.
 
SHR’s OTA Direct Connects maximize your online sales opportunities through robust and expansive channel connections.

Real time updates to all channels

Ensure your OTA channels always reflect accurate, strategy-aligned pricing and availability with immediate updates for any changes.

Meet your guests in their preferred channel

OTAs are your allies – reach guests who prefer these channels for regional, language, package bundling, loyalty and other incentives by ensuring your property is always present and bookable.

Excellent connectivity partnerships

We work closely with our OTA partners to ensure top-tier, evolving connectivity and the highest level of collaboration.
Reach your target audience wherever they book by leveraging SHR’s top-tier OTA partnerships for superior connectivity. With real-time pricing and availability updates across all channels, your selling strategy is always up-to-date and accurately deployed.

Stay always ahead with SHR’s hotel commercial applications for seamless guest acquisition and retention strategies.
CRS

Central Reservation System

BE

Booking Engine

CRM

Customer Relationship Management

RMS

Revenue Management System

OTA

OTA Direct Connects

VA

Voice Application

GDS

GDS Connectivity

Read more
Revolutionizing your guest journey and
 deepening your customer engagement.
DG

Demand Gen

DM

Digital Marketing

WD

Website Design

RM

Revenue Management

VR

Voice Reservations

CP

Commission Processing

Read more