We are customer obsessed!
We understand that your journey doesn’t end with simply purchasing our product or service; it’s just the beginning. That’s why we have a dedicated team focused on ensuring that you not only achieve your goals but surpass them
CUSTOMER SUCCESS
Your success is our priority, and we’re honored to be part of your journey.
Our customer success approach is built on the belief that your triumphs are our triumphs. We’re here to provide guidance, support, and resources every step of the way, empowering you to unlock the full potential of our offerings and realize your aspirations. Your success is our priority, and we’re honored to be part of your journey.
“Excellent Customer Success Manager.
The highlight of our SHR experience has been working with our Customer Success Manager, Gilly Capon. He has been a true example of professionalism, kindness, and organization that has made all the difference in our experience. We joked that if we had a representative like Gilly at all the services/vendors, our jobs would be much easier!”
Cameron Lesure, Hotel on North in Pittsfield
“Great Tech, support and Account Management
SHR Group has a huge pool of properties; competitive analysis is always useful. They can identify trends and flag issues they see in the market before we know it’s an issue. Their tech is very user friendly and the support and account mgmt. with Aoife and Eileen is excellent.”
Jennifer Ryan, Choice Hotel
SHR is a knowledgeable, responsive, and intuitive team.
The SHR team is always able to find ways to improve the business and customer experience with their products. CRS and CRO in particular are very user-friendly applications with great functionality and capabilities.
John Jenner, Rock Hotel & Casino Atlantic City
“Great Product, even better Customer Service and Support!”
Jonathan Holcomb, Vice President, Commercial Strategy at Storey Hotel Group
“Great team to work with!
My upmost favorite thing about SHR is the fact that we don’t just get applications – we get REAL people when service is needed!”
Justin Sibit, Hard Rock Hotel & Casino Hollywood
“The insights the SHR team bring to our digital marketing strategy are crucial to our combined success. Direct bookings are a growing part of our business mix, and the uplift on our 2019 results is testament to the strength of our relationship.”
Robert Speirs, Marketing Manager at The Cheval Collection
“Excellent and Proactive company to deal with.
I have been dealing with SHR for the last number of years and have always found them more than professional they are usually ahead of the curve in trying out new strategies and can react to your needs quickly”
Sean lally, Hotel Woodstock Ennis
“Best customer service in the business!
SHR’s services are like having another employee on our staff. The best customer service in the business by far. Thank you!”
Wisconsin Union Hotel & Club Suites
Most of our Customer Success Managers come from working in hotels, so they understand your business. We have years of experience working across multiple accommodation types:
Independent hotels
Groups
Chains
Casinos
How we support you
24/7/365 – Technical Support
Multiple ways to contact support
- Case management portal
- Email to case
- Phone support
Online training support portal
- System documentation
- Online training videos
- Release notes
SHR Academy
- Bespoke learning paths
- Full suite training
- Upskill at your own pace
- Learn from anywhere
Customer Success Manager
In addition to the technical support, all our customers have a permanent contact person, the Customer-Success-Manager, who is always available to consult our clients with their needs.
Don’t Just Take Our Word for It – Hear from Our Happy Customers!
Want to hear more?
Arrange a quick call
Need more information? We are happy to talk you through what we can do for you.
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Let us give you a full and comprehensive walk through of what we can do for you.
