Your success is our priority, and we’re honored to be part of your journey.

Our customer success approach is built on the belief that your triumphs are our triumphs. We’re here to provide guidance, support, and resources every step of the way, empowering you to unlock the full potential of our offerings and realize your aspirations. Your success is our priority, and we’re honored to be part of your journey.

Most of our Customer Success Managers come from working in hotels, so they understand your business. We have years of experience working across multiple accommodation types:

How we support you

24/7/365 – Technical Support
Multiple ways to contact support
  • Case management portal
  • Email to case
  • Phone support
Online training support portal
  • System documentation
  • Online training videos
  • Release notes
SHR Academy
  • Bespoke learning paths
  • Full suite training
  • Upskill at your own pace
  • Learn from anywhere
Customer Success Manager

In addition to the technical support, all our customers have a permanent contact person, the Customer-Success-Manager, who is always available to consult our clients with their needs.

Don’t Just Take Our Word for It – Hear from Our Happy Customers!

Case study

The Cheval Collection

How Cheval Collection increased revenue by 82% through using SHR’s digital expertise.

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Case study

Woodlands Hotel

How working with SHR increased direct bookings and reduced cancellations

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Want to hear more?

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Need more information? We are happy to talk you through what we can do for you.

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