HOUSTON – November 10th, 2022 – ComOps, a leading strategic consulting firm in the areas of revenue management, contact center operations, customer experience, and digital innovation, have partnered with SHR, the leading provider in revenue generating technology for the hotel industry, including Windsurfer CRS, Maverick CRM and Wave RMS that enable hotels to execute their best revenue generating strategies.
This partnership combines the strategic insight and expertise accessed through ComOps’s team of leading minds in sales, revenue, marketing, operations, digital marketing, and customer care, with the advanced technical capabilities of SHR’s platform and suite of tools. Using SHR’s Central Reservation software, ComOps can support overflow reservation services with their Forbes trained team members.
Together, hotels benefit from ComOps’s world class team’s knowledge at setting the vision for excellence across all these disciplines and also in their practical know-how in turning the vision into a sustainable process, enabled through SHR’s technology.
“We are delighted to work with ComOps’s team and support hotels in their journey to driving growth, increasing profitability and delivering long term value for stakeholders. SHR prides itself in ensuring our solutions can be tailored to the hotels we serve so that they can benefit from the competitive advantage that their strategies and processes deliver,” Drew Rosser, VP of Sales.
“I have worked with SHR now for 5 years, and we believe they are the best partner in the market to help us activate the strategies that we work closely with our hotel clients on. With their support we are able to dial up the customer experience whilst enabling hotels to benefit from cutting edge practices. We look forward to working together to deliver for our mutual clients’. Robert Levine, CEO of ComOps.
Combining the expertise of a strategic consulting firm with the execution of a support organization, we’ve made our mark with decades of experience in revenue management, contact center operations, and digital marketing strategy, as well as customer and employee experience. By focusing on optimizing resources and providing value throughout every step of the journey, we ensure success in your ever-evolving world. We work with organizations that value elevated service across hotels and resorts, casinos, health and human services, travel and tourism.
SHR is a leading provider of meaningful technology that helps hotels execute their best revenue generation strategies. With an evolving suite of AI-driven solutions, SHR enables hotels around the world with applications ranging from distribution to revenue management to guest management, including: Windsurfer CRS, Windsurfer Booking Engine, Wave RMS, and Maverick CRM; as well as revenue management for hire services to brands, chains, and management companies. For more information, visit https://shrgroup.com/.