RM
Revenue management
Our team of Revenue Management specialists collaborates closely with yours to devise, execute and fine-tune revenue management strategies tailored to your property, maximizing opportunities and profitability.
Partner with one of our dedicated industry experts who will guide you in developing and maintaining a robust revenue strategy, complete with flexible reporting customized to your specific needs.
Our revenue management professionals collaborate with your property on a fractional basis to address its specific needs. With expertise in our own products, our Revenue Management team brings unique insights to leverage the latest updates and best practices.
Our values
A personalized approach for establishing and implementing selling strategies in collaboration with the hotelier.
“Excellent Customer Success Manager.
The highlight of our SHR experience has been working with our Customer Success Manager, Gilly Capon. He has been a true example of professionalism, kindness, and organization that has made all the difference in our experience. We joked that if we had a representative like Gilly at all the services/vendors, our jobs would be much easier!”
Cameron Lesure, Hotel on North in Pittsfield
“Great Tech, support and Account Management
SHR Group has a huge pool of properties; competitive analysis is always useful. They can identify trends and flag issues they see in the market before we know it’s an issue. Their tech is very user friendly and the support and account mgmt. with Aoife and Eileen is excellent.”
Jennifer Ryan, Choice Hotel
SHR is a knowledgeable, responsive, and intuitive team.
The SHR team is always able to find ways to improve the business and customer experience with their products. CRS and CRO in particular are very user-friendly applications with great functionality and capabilities.
John Jenner, Rock Hotel & Casino Atlantic City
“Great Product, even better Customer Service and Support!”
Jonathan Holcomb, Vice President, Commercial Strategy at Storey Hotel Group
“Great team to work with!
My upmost favorite thing about SHR is the fact that we don’t just get applications – we get REAL people when service is needed!”
Justin Sibit, Hard Rock Hotel & Casino Hollywood
“The insights the SHR team bring to our digital marketing strategy are crucial to our combined success. Direct bookings are a growing part of our business mix, and the uplift on our 2019 results is testament to the strength of our relationship.”
Robert Speirs, Marketing Manager at The Cheval Collection
“Excellent and Proactive company to deal with.
I have been dealing with SHR for the last number of years and have always found them more than professional they are usually ahead of the curve in trying out new strategies and can react to your needs quickly”
Sean lally, Hotel Woodstock Ennis
“Best customer service in the business!
SHR’s services are like having another employee on our staff. The best customer service in the business by far. Thank you!”
Wisconsin Union Hotel & Club Suites
RM
Revenue management
Personalized Service
Your designated Area Director of Revenue Management will prioritize your unique needs and service level as a genuine partner, avoiding a one-size-fits-all approach.
Flexible Engagement
Premium service and revenue management expertise on a fractional basis.
Strategy Reviews
SHR services enable focused attention and proactive planning, empowering us to collaborate with your team and other vendors to optimize revenue and profitability opportunities.
Case study
The Cheval Collection
How Cheval Collection increased revenue by 82% through using SHR’s digital expertise.
Case study
Woodlands Hotel
How working with SHR increased direct bookings and reduced cancellations
Case study
Hastings Hotel
How SHR’s Data Insights Enhanced Decision Making at Hastings Hotels
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Stay always ahead with SHR’s hotel commercial applications for seamless guest acquisition and retention strategies.
CRS
Central Reservation System
BE
Booking Engine
CRM
Customer Relationship Management
RMS
Revenue Management System
OTA
OTA Direct Connect
VA
Voice Application
GDS
Global Distribution Systems
Revolutionizing your guest journey and
deepening your customer engagement.